Get hardware insights from Rovo
Hardware asset management is available with Jira Service Management Premium and Enterprise.
To get hardware insights, you must have hardware User or Administrator permissions, as well as Assets view permissions on the hardware schema where your data resides. Insights only reflect the hardware you can see.
Rovo can surface AI-powered insights about your hardware right on the overview — highlighting things worth acting on, such as warranties about to expire, low stock, or hardware that no longer appears to be in use. You can also ask Rovo your own questions about your hardware.
Do this with Rovo
You can also get these insights from Rovo Chat. Open Rovo Chat and type /get-hardware-insights to surface risks and opportunities — such as warranty gaps, ghost or stale devices, or low stock levels — drawn from your hardware data. Ask for a specific topic ("what are my warranty risks?") or for everything available.
Turn on insights
Open the Overview tab.
In the insights panel, select Here's the latest insights about your hardware to generate AI-powered insights for your hardware.
To regenerate insights
Open the Overview tab.
In the insights panel, select Here's the latest insights about your hardware
Select the Refresh icon to generate fresh insights.
Ask Rovo about your hardware
Select Ask Rovo.
Choose a prebuilt prompt — such as Expiring warranty, Low stock alert, Dormant assets, Incomplete models, Overassigned assets, or Incident prone assets — or type your own question in the Rovo chat.
Review Rovo's response, and select any linked object or work item to jump to it.
Insights and answers from Rovo are generated by AI and depend on your data, so the exact insights, wording, and prompts you see may differ and change over time. Always review AI-generated insights before acting on them.
How usage is calculated for hardware insights
Generating hardware insights uses Rovo credits. Each time you select Get insights to generate a new or refreshed insight about your hardware, credits are consumed from your organization's Rovo credit balance. Viewing an existing insight does not use any credits.
Rovo credit allowances will be applied starting December 3, 2026. Organization admins can view and manage their usage in Atlassian Administration. More about Rovo credit usage
When using our services, customers must comply with the Atlassian Acceptable Use Policy.
What to expect if you go over your credit allowance
Organization and billing admins set Rovo credit usage limits and have controls to adjust limits as needed. When you reach your usage limit with extra usage enabled, billable actions continue without interruption. Admins are notified at 80% and 100% usage, and extra usage is charged on your next invoice. More about extra usage
If you need to use more than your total allowance, you can also consider purchasing usage packs.
Organization admins can track Rovo credit usage in Atlassian Administration.
To view your usage:
アトラシアンの管理に移動します。複数の組織がある場合は、対象の組織を選択します。
Select Insights, then Platform usage.
From here, you can view your total credit allowance, current usage, app-level trends, user-level usage, and which features are consuming credits.
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