Atlassian Intelligence でアラートからインシデントを作成する

In cases where alerts may indicate a problem or require specialized incident management, you can escalate the alert to an incident. You can do this by creating an incident by selecting alerts from the alerts in List view or linking them to an existing incident. Using Atlassian Intelligence (AI) speeds up this whole process. It suggests a title, a description, and a priority for the incident you’re creating which you can use to save time.

This feature leverages Atlassian Intelligence to assist on-call teams in decreasing the time required to create incidents.

Create an incident from the alerts

1. Activate Atlassian Intelligence if you haven’t done so already.

   1. You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.

2. Go to the List view or Detail view of alerts.

   1. If you’re in the List view, select an alert or multiple alerts for which you want to create an incident.

3. [ Create incident (インシデントの作成)] を選択します。

   1. The Create work item dialog comes up. Atlassian Intelligence suggests a title, a description, and a priority for the incident you’re creating.

4. [ 挿入 ] を選択して、提案を対応するフィールドにコピーします。
   また、親指を上向きまたは下向きにするしぐさのアイコンを使用して、意味をなすかどうかをお知らせください。

5. 必要に応じてさらに編集して [ 作成] を選択します。

AI ビューから Atlassian Intelligence を使用してインシデントを作成することもできます。