Change management automation flows

Changes to Jira Service Management Free and Standard

As of October 16, 2024, change management in Jira Service Management has moved from Standard to Premium. Existing service spaces in Free and Standard will continue to support existing request types and work types. Read more about the plan changes.

To access Jira Service Management Premium features, subscribe to a Service Collection Premium or Enterprise plan.

Your ITSM service space comes with the following preset automation flows for change management:

  • 変更管理リクエストが作成された場合 → 変更タイプとリスクを更新します

  • デプロイの完了、失敗、またはキャンセル時 → それに応じてリクエストをトランジションします

  • 低リスク変更管理リクエストがレビュー中の場合 -> リクエストを承認済みに移行します

Unlike other automation flows, the above change management flows will, by default, allow actions in a flow to trigger other flows. More about creating and editing automation flows

If desired, you can also create your own automation flows for change management.

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