チーム管理対象リクエストの通知は誰に送信されますか?

異なるユーザーでの通知の仕組みは次のとおりです。

カスタマー

Customers receive notifications for public activities on requests they’re involved in. They can choose whether they receive notifications, as well as the notifications they receive. If notifications aren’t turned on, customers are only notified when a request is resolved. Find out how to edit customer notifications.

カスタマーが別のユーザーまたは組織とリクエストを共有すると、彼らには同じ通知が送信されます。

エージェントおよび管理者

When agents and admins work on a request, they receive notifications based on the project’s internal notification settings. Find out how to customize internal notifications.

Admins and Agents won’t receive notifications of their own changes when they act as a customer on work items. Jira Service Management treats agents and admins acting as a reporter, participant or approver as a customer regardless of the internal notification settings.