What is case management in Jira Service Management?
Case management aids teams like HR in handling complex, sensitive cases separately from regular requests, with clear findings and outcomes.
Manage HR cases in Jira Service Management
Case management gives HR teams a structured way to handle complex, sensitive, long-running work - like investigations or performance concerns - separately from standard service requests. These articles cover how to set up case management in your service space and how to log allegations, findings, and outcomes on a case.
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