サービスとは

IT サービス管理 (ITSM) において、サービスは、ビジネスや顧客に価値を提供するシステム、プラットフォーム、またはインフラストラクチャです。サービスには、支払いプラットフォーム、サーバー、ユーザーのチーム (法務チームなど)、Web サイト、製品、アプリ スタックなどが含まれる場合があります。

In Jira Service Management, Services allow you to map, organize, and manage these services. By setting up services and using them in your day-to-day processes, you can:

• Measure their success

• Track changes

• Reduce the risk of cascading problems

• Ensure service responders and stakeholders are notified of incidents

• Increase the quality and speed of your operations

• Keep records of your services

How services work in Jira Service Management

Services behave like ‘connectors’ in Jira Service Management. They apply to your entire Jira site and can be used across all of your service projects.

Each service can have:

• A tier, which defines how critical the service is to business operations. Learn more about service tiers.

• Change approvers, who must approve any changes to the service before they're made. Learn more about change management.

• Owner teams, who are the designated owners of the service.

• Responders, who are notified if something goes wrong with the service. Learn more about responders

• Stakeholders, who need to stay informed about incident progress to take precautions and actions, even if they're not directly responding. Learn more about stakeholders.

• References to other services that may be affected when changes are made. Learn how to create service references.

• A type, which is a label that helps categorize the nature of the service. It has no technical impact.

サービスがどのように機能するかは、サービスの利用方法によって異なります。サービスはニーズに合わせてカスタマイズするように設計されています。

You can create, view, edit, and manage your services by selecting Services in your sidebar. Learn how to create a service.

Services can be associated with:

• Jira の作業項目

• 警告

• Alert integrations

You can also create references between various service objects and Assets objects easily.

Services in Assets

Services are native schemas in Assets. This means you can:

• Add custom attributes to your service objects

• Create custom object types

• Manage user permissions on service objects

Assets are the single source of truth for services.

You’ll see two pre-provisioned schemas in Assets for services:

• Software Registry – Use this schema to store your technical services, such as software services, microservices, applications, and other building blocks of your technical architecture.

• Business Portfolio – Use this schema to store your customer-facing services, such as UI pages, APIs, customer portals, and other services your customers directly interact with.