Manage usage packs
Usage packs are prepaid allowances that extend your allowance beyond your plan's included allowance. By purchasing allowances upfront, you can better predict your monthly spend and mitigate charges from unexpected extra usage, depending whether extra usage is enabled.
Usage packs are currently available for Rovo credits, Customer Service Management AI resolution, and Automation steps.
How usage packs work
Organization admins and billing admins can purchase extra allowances at any time to meet your team’s needs. Usage packs are typically distributed as monthly allowances for monthly subscriptions. They reset at the start of each monthly billing cycle. Any unused allowance at the end of the billing cycle does not roll over to the next period.
Meter | Monthly usage pack size | Usage pack price range |
|---|---|---|
Rovo クレジット | 2,000 to 10,000,000 credits | USD 20 to USD 100,000 per month (USD 0.01 per credit) |
Customer Service Management AI resolution | 20 to 100,000 resolutions | USD 20 to USD 100,000 per month (USD 1.00 per resolution) |
Automation steps | 40,000 to 200 million steps | USD 20 to USD 100,000 per month (USD 0.50 per 1,000 steps) |
Buy a usage pack
Organization admins and billing admins can buy a usage pack from Billing in Atlassian Administration:
Go to Atlassian Administration, Select your organization if you have more than one.
Select Billing
From the Subscriptions list, select the meter.
From the dropdown next to Get more usage, select Buy pack.
Select your preferred allowance and proceed.
[確認] を選択します。
Keep your payment details handy to make the purchase.
Organization admins can buy usage packs from Insights in Atlassian Administration:
アトラシアンの管理に移動します。複数の組織がある場合は、対象の組織を選択します。
Select Insights, then Platform usage.
Select the meter.
From the dropdown next to Get more usage, select Buy pack.
Select your preferred allowance and proceed.
[確認] を選択します。
System limits on usage
All usage of Atlassian products must comply with our Acceptable Use Policy. Atlassian also applies platform-level system limits per meter as a technical ceiling on usage to protect customers in our multi-tenant environment.
System limits apply to every organization, regardless of plan or admin-configured settings, and are designed to be well above typical usage levels. If your organization reaches a system limit, extra usage is paused until the next allowance period or until additional allowances are purchased. System limits are separate from billing and do not affect your pricing or allowances.
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