Link multiple knowledge sources to a knowledge base

You can link more than one knowledge source to a Jira Service Management knowledge base. This lets your help center, knowledge base search, and Virtual Service Agent use content from native Confluence spaces, cross-site Confluence spaces, and third-party folders at the same time.

What you can link

• A Confluence space on the same site

• A Confluence space on a different site in the same organization

• A specific folder within a Confluence space, instead of the whole space. See Link a Confluence folder to your knowledge base.

• A third-party folder, such as a Google Drive or SharePoint folder

はじめる前に

• You need admin access to manage the knowledge base.

• For third-party folders, complete the connector setup first.

• For a Confluence space on a different site, the sites must be in the same organization and you need the required space access.

Link a knowledge source

1. Go to KB Settings.

2. Select Confluence or 3p Sources.

3. Link the spaces.

Manage linked sources

After a source is linked, its articles appear in the Articles tab. You can unlink a source one at a time or unlink several sources at once.

Where linked content appears

• The Articles tab

• ヘルプ・センターの検索

• Virtual Service Agent search

After you link a source, it can take a few seconds before the content appears in search.