Move a work item through its workflow
Each work item has a workflow depending on the request type being used. You can transition a work item through its workflow (move it from start to finish) inside the work item view.
Both admins and agents can transition a work item.
Transition a work item
作業項目を開きます。
Select the Status.
Select the status to transition to, or View workflow to see how the work moves through this request type.
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