About default workflows in Jira Service Management

In Jira Service Management, we associate your service catalog with workflows by assigning a request type to a work type. Our recommendation is for IT teams to use four of the ITIL-inspired workflows. Default workflows include:

• Change Management workflow for Jira Service Management

• Incident Management workflow for Jira Service Management

• Jira Service Management の既定のワークフロー

• Problem Management workflow for Jira Service Management

• Service Request Fulfilment with Approvals workflow for Jira Service Management

これらにより、同じワークフローにしたがう複数のカスタマー リクエスト フォームを作成できます。たとえば、新しいハードウェアのリクエストとパスワード リセットに同じサービス リクエスト ワークフローを使用します。

Our default workflows make your service space effective out of the box. You can customize them as you go along, scaling to the needs of your business.