ヘルプ センターでトピックを作成して管理する
In a Legacy help center, a topic lets you group request forms, knowledge base articles, and external resources from across portals. You can create topics in your help center to help your customers find the relevant resources or request forms they need faster and improve self-service.
For example, you could create a topic called 'New hire basics' to bring together all help resources that a new hire would need in one place. To this topic, you could add request forms to get access to software tools and services from your IT team's portal, knowledge base articles that cover company policies from your HR and legal teams' portals, forms to raise requests with the security team, links to important company policies and so on. This would make it easy for a new hire who comes to your help center to get all the information and help they need under one topic, without having to keep track of which team's portal to go to.
In a Modern help center, a topic page groups request forms and knowledge base articles on a page of its own. Topic pages are in the Topics folder of the site tree. To create one, in the editor, select Pages, then Create, then Topic. Learn how to create a topic page. You can also use cards, including a list of links, to group help resources on any page. Find out how to add and arrange components on a page.
ヘルプ センターでは、最大 15 個のトピックを作成できます。トピックごとに専用の URL とページが用意されます。
ヘルプ センターでトピックを作成、管理できるのは Jira 管理者だけです。
トピックを作成する
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to edit, select … at the top right.
Select Customise look and feel. The help center opens.
Select Customise at the top right, and from the dropdown, select Manage topics and portals.
Once you're in the Manage topics and portals page, select Create topic.
トピックに名前を付けて、説明を追加します。
From the panel on the right, select a portal. You can search for and add help resources from this portal to the topic. You'll only be able to view and add help resources from portals of service projects that are linked to this help center.
このトピックに追加するリクエスト フォーム、リンク、および記事の横にあるプラス アイコン () を選択します。1 つのトピックに追加できるリクエスト フォーム、外部リソース、ナレッジ ベース記事は最大 50 個です。
追加したら、ドラッグ & ドロップで並べ替えることもできます。
Once you've finished building the topic, select Done to temporarily save the topic. Remember that this doesn't make the topic visible on your help center yet.
また、[キャンセル] を選択して、トピックに加えた変更内容を破棄することもできます。
作成したトピックをヘルプ センターに表示するには、[トピックとポータルの管理] ページで [レイアウトの公開] を選択します。
[キャンセル] を選択すると、前回公開したホーム ページ レイアウトのバージョンに戻すことができます。作成後まだ公開していないトピックはすべて失われます。
Once you publish the layout, your topics will appear at the top of the home page. Topics, on their own, do not have permission settings as yet. So when naming a topic and writing a description, do keep in mind that even customers who aren't logged in to your help center will be able to view them. However, in each topic, your customers will only be able to see help resources (request form or article) that they have the permission to view. Read more about managing customer permissions.
[トピックとポータルの管理] ページでドラッグ & ドロップを使用してトピックを並べ替えることができます。
If you aren't ready to make a topic go live on your help center, you can still create the topic and hide it till you are ready to publish it. Read how to manage visibility of topics in your help center.
トピックを編集する
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to edit, select … at the top right.
Select Customise look and feel. The help center opens.
Select Customise at the top right, and from the dropdown, select Manage topics and portals.
Once you're in the Manage topics and portals page, hover over the topic you want to edit and select the Edit icon ().
Make the necessary edits and select Done to temporarily save these changes. Remember that this doesn't make the changes you made to the topic visible on your help center yet.
また、[キャンセル] を選択して、トピックに加えた変更内容を破棄することもできます。
[トピックとポータルの管理] ページで [レイアウトの公開] を選択して、トピックに加えた変更をヘルプ センターに表示します。
[キャンセル] を選択すると、前回公開したホーム ページ レイアウトのバージョンに戻すことができます。まだ公開していない変更はすべて失われます。
トピックを削除する
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to edit, select … at the top right.
Select Customise look and feel. The help center opens.
Select Customise at the top right, and from the dropdown, select Manage topics and portals.
Once you're in the Manage topics and portals page, hover over the topic you want to remove and select the Remove icon ( x ). Remember that this doesn't remove this topic from the home page yet.
To undo this action, you can select Undo remove in the success message that appears immediately after removing a topic.
Select Publish layout in the Manage topics and portals page to remove the topic from your help center's home page.
[キャンセル] を選択すると、前回公開したホーム ページ レイアウトのバージョンに戻すことができます。まだ公開していない変更はすべて失われます。
トピックを削除してレイアウトを公開すると、そのトピックは永久に失われ、復元できなくなります。トピックに追加されたリクエスト フォーム、外部リソース、およびナレッジ ベース記事は、それぞれのサービス プロジェクトとそのポータルで引き続き利用できます。
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