Create a service space with Rovo
Rovo lets you set up a Jira Service Management service space by describing your needs in plain language. Instead of picking a template and configuring everything by hand, you tell Rovo what your team does, review the plan it proposes, and let it build the space, including request types, queues, service level agreements (SLAs), and a portal, in minutes. You can keep refining the space conversationally after it's created.
This experience is in open beta and available on the Standard, Premium, and Enterprise Service Collection plans with Rovo enabled.
はじめる前に
Your organization needs an active Rovo entitlement.
You need permission to create a space. This includes Jira admins or space admins.
Create with Rovo only creates new company-managed spaces.
Open Create with Rovo
You can start creating a space from two places:
From within a Jira Service Management space, select Create space.
From Jira settings () select Spaces, then Create space.
On the create-a-space screen, you have two ways to create a space:
Under the Service management category, select Create with Rovo.
Under the Create with Rovo category, select Create a service desk.
Describe the space you want
In the Rovo canvas, tell Rovo what your team does and what you want the space to handle. You can select one of the suggested prompts and edit it, or write your own. For example: "Set up a service desk for our internal IT team so employees can report hardware issues, request software, and get help fast."
Review and edit your prompt if needed, then submit it.
Rovo interprets your request and proposes a direction for the space, including clear ways for people to reach out, organized views for the team, and faster handling for urgent requests.
If the direction isn't quite right, tell Rovo what to change. You can keep refining conversationally until it matches what you need.
Review the plan
When you're happy with the direction, Rovo generates a detailed plan for the space. The plan may include the following components, depending on your prompt:
A dedicated service space
Request types for the kinds of requests your team receives
Organized views or queues so the team can prioritize work
Service level agreements
自動化
Suggested knowledge base articles
Rovo agent configuration
Review the plan and, if you want to make changes, ask Rovo to adjust it. Nothing is created until you confirm.
スペースの作成
When the plan looks right, confirm it. Rovo builds the space and its components. This usually takes a couple of minutes.
When it's done, select View space to open your new service space and see what was created.
Keep building with Rovo
After your space is set up, you can continue to evolve it in a conversational way. Ask Rovo to make changes such as:
Adding a new request type (for example, a "Relocation request" with the relevant fields)
Editing fields on an existing request type
Rovo makes the change and shows you the result, so you can adjust as your team's needs grow.
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