別のサイトの Confluence スペースをリンクまたはリンク解除する
You can link a Confluence space from another site in your organization to your Jira Service Management knowledge base. Articles from that space then appear in your help center, knowledge base search, and the Virtual Service Agent.
You can link more than one knowledge source to a knowledge base, including native Confluence spaces, cross-site Confluence spaces, and third-party folders. See Link multiple knowledge sources to a knowledge base. If you want to link third-party folders, set up the connector first. See Connect third-party knowledge sources for customer service agents.
はじめる前に
You need admin access to manage the knowledge base.
The other site must be in the same organization.
You need the required access to the Confluence space you want to link.
Link a cross-site Confluence space
Go to KB Settings.
Select Confluence.
Select Content as the space.
Link the space.
Unlink a source
You can unlink a source one at a time, or unlink several sources at once from the Articles tab.
Where linked content appears
The Articles tab
ヘルプ・センターの検索
Virtual Service Agent search
The issue view (KB Glance)
After you link a space, it can take a few seconds before the content appears in search.
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