ポータルとは
In Jira Service Management, a portal is the customer-facing website of every service space. It helps teams set up relevant help resources for their customers and collect and manage customer requests.
For each service space you create, a corresponding portal also gets automatically created.
スペース管理者は、リクエスト フォーム、ナレッジ ベースの記事、外部リソースなど、ポータルのヘルプ リソースをセットアップできます。
Customers can view portals that they have permission to access from a help center. When customers come to a portal, they can see help resources from within that single service space.
To go to a service space's portal:
In your service space, select Channels.
In the card for your space's portal, select View portal. The portal opens in a new tab.
Jira Service Management Premium and Enterprise users can create multiple help centers on a single site. Depending on your team's support strategy, a service space's portal can be shown on or hidden from help centers on your site.
In a Modern help center, portal pages can be customized using the editor (full editing is available on Premium and above; on Standard, you can edit the components that come with the portal page).
ポータル アクセスの設定とポータルのカスタマイズの詳細をご確認ください。
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