What are service space customers and organizations?

Customers are people who request help from your service space. Jira Service Management converts requests that customers raise into work items for your agents to work on.

Depending on the customer access settings on your site, you might have customers in the form of customers of your company, employees at your company, or both.

Read about which account is best for your customers

社外顧客

Also known as portal-only customers, these are typically people who seek help relating to the use of your company’s products or services. These type of customers can:

• ポータルのみのアカウントを所有する

• サイトのヘルプ センターにアクセスする

• send requests from help centers, emails and other request channels

• ヘルプ センターでナレッジ ベース記事を参照する

• have no access to Atlassian apps (no app licenses consumed)

• be configured to use SAML single sign-on to access your help centers

• have their accounts provisioned and synced as members of customer organizations through an identity provider

社内顧客

従業員カスタマーとも呼ばれ、通常、IT ワークステーションのセットアップを必要とする新入社員など、チームによる内部サポートを必要とする社内の従業員またはパートナーです。ポータル限定のアカウントにおけるすべてのメリットに加えて、以下を実行できます。

• have Atlassian accounts (with the app role of ‘Customer’ on your site)

• collaborate across multiple Atlassian apps using the same account

• access your help centers for free, if no app access is assigned to them

• be configured to use SAML single sign-on

• be provisioned as a member of the traditional user groups

• be licensed to use your Atlassian cloud apps, for example, Jira, Jira Service Management and Confluence. Read more about updating app access settings.

組織

Organizations are groups of customers that are shared across service spaces. Read more about grouping customers into organizations.

Agents can remove customers from an organization so they lose access to service spaces that use the organization. Read more about removing customers from an organization.