組織の Atlassian アカウントを管理する
従業員の Atlassian アカウントを制御できます。
What different account types can customers have?
現在、このページのコンテンツに影響する変更を公開中です。admin.atlassian.com で、ご利用の組織から [ユーザー] と [グループ] の各リストが [ディレクトリ] タブにある場合は、改善されたユーザー管理エクスペリエンスを利用できます。改善されたエクスペリエンスの変更については、以下のコンテンツをご参照ください。 |
Site admins can manage accounts for Jira Service Management customers on your organization’s Administration.
カスタマーを管理する場所は、カスタマーのアカウントのタイプによって異なります。
Manage customers with portal-only accounts from Jira Service Management under your site’s admin > User Management. Learn more about managing portal-only accounts for customers
This step is different if you have the improved user management experience:
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Manage customers with Atlassian accounts from Users under your site’s admin > Users. Learn more managing your product users
This step is different if you have the improved user management experience:
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カスタマーに最適なアカウントはどのように把握することができますか？
Look at your relationship with your customers to decide which account makes sense for them. Learn more about configuring access settings for your customers
Regardless of which account type your customers have, they don't need a Jira Service Management product license to access the portals, view knowledge base articles, or send requests.
Customers with portal-only accounts can only log in to your Jira Service Management portals.
Customers with Atlassian accounts don’t consume product licenses if they are not assigned a product role.
Here's a look at the features and relationships we recommend for each type of account for your customers:
| ポータルのみアカウント | Atlassian アカウント |
|---|---|---|
Recommended use case | Customers with this account type are typically people external to your company who seek help relating to the use of your company’s products or services. | Customers with this account type are most likely employees or partners within your company that need internal support from your teams, for example, a new employee who needs their IT workstation set up. |
メリット | これらのユーザーが実行できること:
If needed, you can migrate these users to an Atlassian account. | In addition to the benefits of the portal-only account, you can license this type of customer for your Atlassian cloud products, including:
You can also configure SAML single sign-on for Atlassian account users. Learn how to configure single sign-on for users |
関係 | 以下のようなカスタマー
You can find these customers under the Portal customers page. | 共同作業を行うカスタマーや、将来的により多くのアクセス権限が必要となるカスタマー。 これらの顧客は [ユーザー] で見つけられます。これらのユーザーのプロファイルにある [アクセス権限] セクションを確認すると、他の Jira Cloud 製品へのライセンスを持っているか、チェックボックスが選択されていません。 |
アクセス レベル | Portal-only customers can't log in at your site's root URL (for example, mysite.atlassian.net). They must use the portal's specific URL. To find this URL in your Jira Service Management project:
Portal-only customers can't access your products directly. They can only log in to your Jira Service Management portals. To create portal-only customers, add them from the Customers page in a service project. | (Optional) If required, these users can be licensed to access your Atlassian cloud products, for example, you can assign these users a product role that grants access to Jira Service Management, Jira Software, Confluence. Learn more about updating product access settings |
How do settings on your site impact the customer account types?
If you have the improved user management experience, users can be granted different customer account types depending on the customer access settings under Jira Service Management and your organization’s approved domains.
顧客アクセス設定
Review the customer access setting to see if it allows for the creation of Atlassian (internal) accounts:
From the top right of your screen, select Settings () > Products.
Under Jira Service Management, select Customer access.
Check if the checkbox under Internal is selected.
Learn more about the customer access settings
Approved domain settings
Review your organization’s approved domains:
admin.atlassian.com に移動します。複数の組織がある場合は、組織を選択します。
Select Products from the header.
ページの左側で、[ユーザー アクセス設定]>[許可されたドメイン] の順に選択します。
Select ‘any domain’ or ‘an approved domain’ and review the following settings.
If the product role for Jira Service Management (product) is select to User (agent), then:
for 'any domain' that requires admin approval, the user will get a portal-only account when invited as a customer through Jira Service Management.
for an 'approved domain', the user will get the Atlassian account with the customer role when invited as a customer through Jira Service Management. Admin approval doesn't apply.
Learn more about how users get access to products
Permission for viewing articles in the help center
Knowledge base admins can manage permissions for who can view knowledge base articles from within the service project. Learn how to manage knowledge base permissions.
ポータル専用アクセスを持つすべての顧客が、ヘルプ センターのナレッジ ベース記事を表示できるようにするには、次の手順に従います。
From your service project, go to Project settings > Knowledge base.
アクセス権を付与するリンクされたスペースの隣にある [表示できるユーザー] > ドロップ ダウンから [すべてのユーザー] の順に選択します。
誰でもナレッジ ベース記事を表示できるようにする方法を説明します。
顧客が Confluence でナレッジ ベース記事を表示できるようにするには、次のいずれかを実施します。
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