リクエスト タイプとは

Request types help you define and categorize different types of incoming requests. When customers submit a request via your space’s active channels (e.g., email, chat, or portal), they select the relevant request type (e.g., New employee onboarding) and fill in the fields of the request form, providing your team with the information they need to manage and resolve the request efficiently.

Spaces created from a template come with some pre-configured request types. Go to Space settings, Request management, then Request types to review and edit your request types. Or add new ones by customizing a blank request type, using a request type template as a starting point, or using AI to suggest request types based on your inputs (AI option is only available to Jira admins using AI on Premium or Enterprise editions).

次の方法をご確認ください。

• リクエスト タイプのカスタマイズ

• 新しいリクエスト タイプの作成

• and also duplicate existing request types

ニーズに応じてこれらをご確認ください。

In company-managed spaces, each request type is connected to a work type which primarily provides the workflow for the request type. Learn more about the relationship between request types and work types.

リクエスト タイプを初めて設定する場合は、次の手順に従います。

• 誰かがどのようにリクエストするかを考えて、平易な言葉を使い、専門用語を避けましょう。たとえば、"SSH キーをデプロイする" ではなく "アクセスする" という表現を使用します。

• リクエスト タイプを細分化しすぎずに、特定のリクエストに分割しましょう。リクエスト タイプが多すぎると、サポートを求めるユーザーが必要なものを見つけにくくなりかねません。

You can make it easy for people to seek help from the appropriate team by organizing request types into portal groups.

In company-managed spaces, you can also make it easy for your teams to manage the services they’re responsible for by organizing request types into request type groups.