Jira Service Management の管理者向けの利用開始ガイド
最初に、Jira Service Management の使用を開始する方法を確認します。
Turn the virtual service agent on or off in a Slack request channel
Activate Atlassian Intelligence to use the virtual service agent
The future of the virtual service agent will rely on the power of Atlassian Intelligence to make it easier to use, more personalized, and more accurate. If you're an existing virtual service agent customer without Atlassian Intelligence, you have until 15 November 2024 to activate it. Find out how to activate Atlassian Intelligence for Jira Service Management.
Once you have your virtual service agent Slack channels set up, and you’ve tested your intents, you may be ready to turn the virtual service agent on for customers in Slack. Find out how to set up your virtual service agent in Slack.
You need to be a project admin to turn the virtual service agent on or off in a Slack request channel.
Turn the virtual service agent on or off in a Slack request channel
To turn the virtual service agent on or off in a Slack request channel:
From your service project, select Project settings, then Channels, then Chat .
Under Request channels, use the checkbox next to Virtual agent to turn the virtual service agent on or off.
When you turn the virtual service agent on in a Slack request channel, all intents set to a Live status immediately begin working in that channel. Find out how to activate or deactivate specific intents.
Find out how to turn Atlassian Intelligence answers on or off.
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