Jira Service Management ではキューはどのように使用されますか?
When a customer sends a request, it appears as a work item in your queues. Queues triage requests for you and enable you to quickly view, assign, and transition them. Your service project comes with a set of pre-configured queues, but you can create your own to suit your needs.
キューは複数用意できるため、自身のキューをセットアップして、任意の方法でリクエストをトリアージできます。
The total number of queues is limited to 300 per service project per work category across all sections. Any given queue will only refresh its count up until 999 work items at which point it will display 999+.
When you create a queue, you can choose what requests are filtered into it. For example, if you’re in an IT support department, you can create a queue for phone-related requests and another for computer-related requests. Read more about making queues for your team.
It is possible for an under-performing queue to present a warning instead of showing the number of work items in that queue. In this occasion, project admins are advised to reconfigure the queue’s filters. Learn more about the best practices for managing queues at scale.
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