リクエストの送信先のメール アドレスをカスタマーに提供する
Share your service project’s email address with your customers so they can send requests directly to your service project via email.
サービス プロジェクトのメール アドレスを表示してコピーするには、次の手順に従います。
In your project, select Channels
Hover over Email, then select Configure.
Under Default email account, select Copy () next to your email address.
メール アドレスがクリップボードにコピーされます。
Depending on the permissions set by your admin, email addresses CC’d in email requests may be added as new customers or request participants. Read more about adding request participants through email.
After your customer has sent an email request to the project’s email address, that email will be converted into a work item in the service project for agents to starting working on. Depending on the service project’s customer notification settings, the customer can get notification emails about activities on their request. Find out more about customer notifications.
このページは企業管理対象プロジェクト向けです。
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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