会話フローの中で Workday アクションをトリガーする

In Jira Service Management’s virtual service agent, conversation flows are made up of a series of steps. The trigger Workday action step type allows you to trigger a Workday action at a specific point during a conversation flow. Read about the other step types.

Create a trigger Workday action step

Before you can use the trigger Workday action step for the first time, you’ll need to connect to Workday.

「休暇残日数を取得」アクションを設定する

1. Go to the intent conversation flow you want to add a trigger Workday action step to, and add a trigger Workday action step.

2. [アクション] で、[Get leave balance (休暇残日数を取得)] を選択します。

3. If desired, add a Response variable. Read more about using variables in conversation flows.

4. [保存] を選択します。

「休暇を申請」アクションを設定する

カスタマーが休暇を申請するには、休暇のタイプ、開始日、終了日の 3 つを指定する必要があります。

1. Before you configure your trigger Workday action step:

   1. Add an ask for Information step to get the leave type, start date, and end date (using the Short text custom field). Read more about using custom fields in conversation flows.

2. In the conversation flow, after the offer choices and ask for information steps, add a trigger Workday action step.

3. [アクション] で、[Request leave (休暇を申請)] を選択します。

4. Enter the relevant custom field information under Leave type, Start date, and End date. Read more about using variables in conversation flows.

5. [保存] を選択します。