Trigger a Workato recipe in a conversation flow
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In Jira Service Management’s virtual service agent, conversation flows are made up of a series of steps. The trigger Workato recipe step type allows you to trigger an existing Workato recipe at a specific point during a conversation flow. Read about the other step types.
Create a trigger Workato recipe step
Before you can use the trigger Workato recipe step for the first time, you’ll need to connect to Workato.
Go to the intent conversation flow you want to add a trigger Workato recipe step to, and add a trigger Workato recipe step.
Give your step a Title. Your customers won’t be able to see this title.
Select a Workato Recipe.
To use a Workato recipe in the virtual service agent, it needs to be an ‘API Recipe’. Read more about API Recipes in Workato.
If desired, add a Response variable. Read more about using variables in conversation flows.
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