Track work items created from a journey
The features described in this article are only available to those participating in the early access program (EAP) for journeys in Jira Service Management.
Journeys provide a view of all the work that needs to happen to complete a specific process, and the relationships between all that work across specific teams and projects.
Once a journey is triggered, a work item will be created. This will be based on what request type you selected as the parent, and will become your source of truth where all other work items will be linked. This includes all work items created in other projects.
During EAP, you can check whether a journey has run successfully by viewing the parent work item’s internal comments. Each execution will be captured here, including every work item that journey creates. This is to help you track, monitor and troubleshoot the entire execution of a journey.
In future post-EAP, we plan on providing a more robust way of viewing journeys and the work they create so you can keep track of their progress, plus search and report on specific parts of a journey.
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