Link work items to each other, or link to other information from work items
Add context to work items by linking them to each other, or by adding links to web pages, Confluence pages, or app content.
Jira Service Management の新しいナビゲーション
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
Use the work item view in team-managed service projects
After your customers send requests to your service space team, they become work items for your agents to resolve. The work item view is where you go to resolve these work items. Agents spend most of their time there, so it’s important to understand it well. Read more about the work item view.
From the work item view, you can:
カスタマー リクエストの詳細を取得する
communicate with the customer or your service space team members
add attachments that help resolve the work item
他の Jira アプリケーションや他のアトラシアン クラウド アプリケーションでチームと連携する
share knowledge base articles with the customer, if your service space is linked with Confluence
transition the work item through its workflow, including resolving it
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