Receive requests from emails in team-managed spaces

Set up an email address to capture requests from customers in one place. Requests sent to your service space’s email address are automatically added to your queues, so your team can focus on customers without managing multiple places to work.

メールでリクエストを送信する仕組みは次のとおりです。

1. A customer emails a request to your service space’s email address.

2. The request is added to your queues as a work item.

3. エージェントが作業項目についてコメントします。

4. カスタマーがエージェントのコメントを含むメール通知を受信します。

5. If the customer replies to the email notification, the reply displays as a comment on the request.

Find out how to set up request types in team-managed service spaces.