Jira Service Management の管理者向けの利用開始ガイド
最初に、Jira Service Management の使用を開始する方法を確認します。
Manage reply-to address for your service project
A reply-to address is the email address to which customers' replies to email notifications are sent.
In Jira Service Management, when customers reply to email notifications for requests created using channels other than email, it goes to a reply-to address. By default, the auto-configured Atlassian cloud email address is set as the reply-to address for your project. When additional email addresses are connected, admins can set any of your connected email addresses as the reply-to address.
To update the reply-to address for your service project:
サービス プロジェクトから、[プロジェクト設定] > [チャンネル & セルフ サービス] > [メール] の順に選択します。
You can select any of your connected email accounts as the reply-to address.
更新を選択します。
A connected email account that has been set as the reply-to address for a project can’t be deleted.
To understand how a reply-to address works, consider a scenario where a project admin sets getsupport@mycompany.atlassian.net as the reply-to address for a service project.
Email address shared with help seeker | Reply from address | Reply-to address |
|---|---|---|
support@mycompany.atlassian.net | jira@mycompany.atlassian.net | support@mycompany.atlassian.net |
hrsupport@mycompany.atlassian.net | jira@mycompany.atlassian.net | hrsupport@mycompany.atlassian.net |
techsupport@mycompany.atlassian.net | jira@mycompany.atlassian.net | techsupport@mycompany.atlassian.net |
Not applicable as request is raised via channels other than email | jira@mycompany.atlassian.net | getsupport@mycompany.atlassian.net |
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