How can my Jira admin customize work items for my team?

Jira Service Management allows you to customize the configuration and behavior of work items to better suit the needs of your customers and agents. 

You must be an admin to customize work items. An admin can:

• change a field's behavior (such as its description, making it hidden or visible, or making it required or optional)

• add values for fields that have default values assigned (for example, Resolution and Status)

• 新しいカスタム フィールドを作成する

• change the position of fields

• choose which screen should be displayed for each work item operation (for example, the View work item or Edit work item screens) or workflow transition (like Resolve work item or Close work item)

A simple example of how customizing a work item could benefit your team could be marking fields as required when a work item is created. This ensures you always capture the information you need to work on and resolve the work item.

これを画面の上部に必須フィールドを表示することと組み合わせ、さらに不要なフィールドを非表示にすることで、ユーザーは課題を確認し、必須フィールドを素早く入力することができます。