エージェントと開発チームが連携してバグ レポートに取り組む方法

When service project agents work on bug reports raised by customers, they may need to work with the development teams to let them know about work items.

To do this, agents can create linked work items for them so they can get all the information required, quickly and easily.

他の Jira チームと作業に取り組む方法の推奨事項は、次のとおりです。

1. サービス プロジェクト エージェントは、顧客からバグ報告を受信します。

2. The agent verifies that the bug needs a developer to fix the work item.

3. The service project agent creates a linked work item in the development team’s Jira project.

4. The development team lead prioritizes and assigns the software work item to a developer to fix.

5. The developer works in their Jira project while fixing the work item.

6. The developer resolves the work item and Jira Service Management automatically updates the service agent about the fix.