Hide email signatures from the work item view and portals

You can hide email signatures so they don’t appear in the description or comments of a work item. Signatures will be hidden in an expandable component, which can be selected to view the signature.

There are two methods for hiding email signatures – default detection and custom detection. You can choose to use one or both methods. If you choose to use both, default detection will take priority (custom detection will only be used when the default method does not detect a signature).

デフォルト検出

With this method, Jira Service Management will detect signatures using HTML. This method will detect most email signatures but may not detect signatures in all emails.

Email clients we currently support are Outlook Web, Gmail, Yahoo, Mail.RU, Outlook Android, and Gmail Android.

カスタム検出

With this method, you can add text or special characters to be detected within email signatures. You can add as many as you like and order them by priority. Jira Service Management will start by looking for the text at the top of your list. If this text is not detected, it will look for the next on the list, and so on. The custom text and everything below will be hidden.

Some examples of custom text or special characters to use are:

• --

• 「Kind regards」などの一般的なメールの締めくくり

• Legal or disclaimer copy.

Please note that if the custom text or special characters you specify are present in the email above the signature, everything below that custom text will be hidden. If a part of your email is accidentally hidden, select the expandable component to view it. 

How to hide email signatures

You must be a Jira admin to hide email signatures.

1. Go to Settings () then Products, then in the Jira Service Management section select Email requests.

2. In the Hide email signatures in work items and portals section select the detection method you want to use. You can choose to use one or both methods.

カスタム検出を選択した場合:

1. Select Add a custom rule and enter your text into the text field.

2. Select the check icon () to save.

3. To add more custom text, repeat the first two steps.

You can change the order of your custom text by selecting and dragging each one into the desired position. Hover on the custom text and select the cross icon () to remove the custom text.

メール通知の Jira Automation との互換性

サービス プロジェクトからメール通知を送信するための自動化ルールを設定しており、メール署名の非表示も有効にしている場合は、非表示が適切に機能するように自動化ルールを調整する必要がある場合があります。この操作を行うには、次の手順に従います。

1. メール送信用に作成した自動化ルールに移動します。

2. コンテンツ セクションをチェックします。スマート値の後に、.substringBefore("{adf") という文字列を追加します。たとえば、スマート値が {{issue.description}} である場合、それを {{issue.description.substringBefore("{adf")}} に変更します。

これにより、自動メール内の JSON 形式のメール署名が非表示になります。JSON 形式のメール署名が含まれていないメールには影響しません。