顧客通知における送信者名の表示方法を選択する

When your customers get email notifications, the ‘from’ field (sender name) in the emails can appear to be different users or the name of the portal, depending on how the notifications have been generated from the service space. As a result, the customer may be under the impression that they can contact the agent directly by replying to the notification email when they see the agent’s name in the ‘from’ field of the email. In fact, all the emails are sent from the notification email address configured for that service space (jira@<instance-name>.atlassian.net is the default email address for sending customer notifications). Read more about customer notifications.

Space admins can configure how customer notifications display the email sender name.

1. From your service space, select Space settings, then Notifications, then Customer notifications.

2. Find the Sender name section and select an option for your service space.

送信者名オプション

ユーザーの公開名をユーザーが生成したメッセージに表示します。それ以外の場合はポータル名を表示します。

When the service space generates the notification, the customer will see the service space’s portal name as the email sender. For example, the ‘request created’ type of notifications are usually generated by the service space.

ユーザーが通知を生成すると、顧客にはそのユーザーの公開名がメール送信者として表示されます。たとえば、「公開コメントが追加されました」タイプの通知は、通常、管理者またはエージェントによって送信されます。ユーザーの公開名は、アトラシアン コミュニティなどのアトラシアンの公開フォーラムにおける管理者またはエージェントの表示名です。

Always display the portal name of this service space

Customers will always see the service space’s portal name as the email sender regardless of whether the notification is generated by the service space or user behavior.

If needed, you can change the service space’s portal name by going to Space settings, then Channels & self service, then Portal, then Portal name.