Choose default request types for your work types
この機能は機能ラボの一部であり、新しいアイデアや働き方を紹介するスペースです。将来的に改善、変更、または削除される可能性があります。機能ラボの詳細をご覧ください。
この機能は機能ラボで管理できます。サービス プロジェクトで、[プロジェクト設定] > [機能] の順に選択します。[機能ラボ] 見出しの下にあるトグルを使って、既定のリクエスト タイプを有効または無効にします。
Currently, when you change a work item’s work type in Jira Service Management, it’s request type is removed. After changing the work type, you can manually select a new request type for the work item to make sure it continues to work as expected.
If you enable Default Request Types in the feature lab and then change the work type of a work item, we'll add a request type to the work item for you. When the request type is added, the work item will gain the new request type’s configuration, including the work category (service requests, incidents, problems, or changes). Any automation rules configured for the new request type will work as usual.
You can choose a default request type for each of your work types by selecting ⚙ Default request type settings on the Default request types card in the Feature Lab. The default request type you’ve selected will automatically be added to a work item after you change its work type.
If you need a different request type to be added to the work item, you should update the request type manually using the fields panel after changing the work type.
For example; Maria selects a default request type for the ‘[System] Service request' work type. She chooses the ‘Fix an account problem’ request type. Later, she changes the work type of a work item from ‘Service request with approvals’ to ‘[System] Service request’. When she does this, the ‘Fix an account problem’ request type is also added to the issue. Later, she decides to change the request type manually to the 'Get in contact’ request type.
If you’ve enabled this feature but haven't set a default request type for an work type we’ll automatically add a request type using the logic below:
ポータル グループを持つ最初のリクエスト タイプ (アルファベット順) を追加します。
ポータル グループがない場合は、利用可能な最初のリクエスト タイプをアルファベット順に追加します。
If the work type has no request types, no request type will be added.
If a work has an work type only, your requests won’t have access to all of Jira Service Management’s features. If you have work categories enabled, work items without a request type are only visible in Queues, and will not be visible in individual work categories.
If a request type is removed from a work item, and not replaced:
リクエスト タイプの設定が変更されます (フィールドの順序が変更され、非表示フィールドが表示されます)。
If the work item is in a work category, it will be removed from that work category, and ITSM-specific features such as incident alerts or the change calendar may stop working.
リクエスト タイプ固有の自動化が機能しなくなります。
ポータルからリクエストが消え、エンドユーザーへの通知も停止します。
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