標準変更の自動承認
ITIL defines a standard change as a request that is pre-approved. The IT service project template comes with an automation template that can be used to pre-approve standard changes.
これは、[Change type] が [Standard] に設定されている変更リクエストを調べることで動作します。Peer review / Change manager approval ステージから Planning ステージにこれらをトランジションします。
You can find this template in your automation settings:
From your service project, select Project settings, then Automation.
Select the template called ‘When a low risk change management request is in review → move request to approved’.
Read more about using rules to automate repetitive tasks.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
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