Allow internal accounts to request a service space

Make it easier for teams in your company to start using Jira Service Management by allowing internal accounts to request a service space. Teams that are seeking a request management solution may not know who they can talk to about getting or trialling their own service desk. This feature makes it easier for teams to connect with their Jira admins, and for companies to benefit from having teams across their business use the same tool.

社内の人が Jira Service Management のユーザー アカウントにログインして、ヘルプ センターを閲覧したり、ポータルからリクエストを投稿したりすると、「独自のポータルを作成するとチームのサポート リクエストの管理が簡単になるかもしれない」という提案が表示されます。社内チームのメンバーは、[始める] を選択するのではなく、提案を却下することで、その提案を二度と表示したくないことを私たちに知らせることができます。

If the site they are on has team-managed spaces enabled and they have the required permissions, when they select Get started they'll be taken to the space template library so they can select a template and create their own team-managed space.

If team-managed spaces are not enabled or they don’t have the required permissions, they will be able to send a message to their Jira admin(s) requesting a new service space. To complete their request, they’ll be asked to provide details about the type of team that will use the space, and the types of requests the team most frequently works on.

After the request for a new service space is sent, admins will receive a notification alerting them to the request. The information the requestor provides will assist the admin to decide which space type and template is best for the team. They’ll then have the option to create a new space for the requestor, or turn off new service space requests.

Turning off new service space requests

この機能は既定でオンになっており、Jira 管理者は Jira Service Management の設定画面からオフにして無効にすることができます。

• ポータルまたはヘルプ センターの提案から [アクション] () を選択し、次に [設定を管理] を選択するか、

• Go to Settings () > Products > Jira Service Management > Configuration.

• Under the item New service space requests, use the toggle to turn the feature off or on.