About suggestions on issue view

In the issue view, Suggestions give your team members access to important information about an issue and a list of actions. The information helps your team get up to speed quickly, and the AI-suggested actions can guide you on how to make further progress on the assigned work.

Suggestions would primarily include:

• A brief summary of the issue

• Available details of the reporter (service requests only)

• A list of steps that would help agents solve an issue (service requests only)

• Details of the probable root cause of the incident (incidents only)

• A list of AI-suggested actions

List of actions available for service requests

For a given request, Atlassian Intelligence could suggest the following actions:

• Change priority

• Add or update the assignee

List of actions available for incidents

For a given incident, Atlassian Intelligence could suggest the following actions:

• Mark the incident as a major incident

• Add responders to the incident

• Set the severity of the incident to a certain level

• Change the priority of the incident

• Add affected services to the incident

• Investigate the problem by creating a problem issue

Turn on suggestions on the issue view

To turn on suggestions:

1. サービス プロジェクトで、[プロジェクト設定] > [機能] の順に選択します。

2. Enable Suggestions.

After the feature is enabled, the suggestions will automatically display for both requests and incidents. It will appear along with other context fields on the issue view.

View suggestions for an issue

To view suggestions for an issue:

1. From your service project, go to Queues or Incidents.

2. Select the required request or incident.

3. Go to Suggestions in the right panel.