Jira Service Management の新しいナビゲーション

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Use basic search and filters to find requests and work items

Can't find the customer work item you've been working on? This page will show you how to search for work items in Jira Service Management. Any agent can search for work items, although they will only see results from projects they have access to, like the 'Browse project' permission.

In the following section, you'll learn how to run a search and use the search results.

Boards can display up to 5,000 work items at a time. If your board is trying to display more than 5,000 work items at once, you'll receive an error message, and be prompted to update your filters. Read about how to configure filters

クイック検索を実行する

Quick search lets you find work items, projects, boards, queues, and more, including items you’ve worked on recently. To perform a quick search:

Select Search () in the navigation bar (or press / on your keyboard).
最近の項目から選択するか、検索ワードを入力します。
Optionally, filter the search results by choosing a project or assignee.
Select an item or continue to Advanced work item search (press enter on your keyboard).

Before you start typing, the quick search shows recent items you’ve worked with, like work items, projects, boards, queues, and filters.

Search for work items in a project

In the project work item navigator, you can use the text search and field filters to quickly find a work item or set of work items in your project. You can also use preset filters, like my open work items, or use preset and field filters together for a more specific search.

現時点では、事前設定フィルターは企業管理対象プロジェクトでのみ使用できます。

To find work items in your project:

From your project's sidebar, select Work items.
サイドバーで事前設定フィルターを選択するか、フィールドフィルターを設定します (あるいは両方を実行)。
Order and sort the work items using the options at the top of the list of work items.
Select a work item to view or edit it.
Select Reset to clear your search criteria.

We don’t support all work item field filters when you’re searching for work items in a project just yet, but we’re working on it. Select Go to Advanced search for more filtering options.

You can switch from detail view to list view to skim through your search results easily. Select List view to get your search results in the form of a table or spreadsheet. You can log work, update the status, attach files, comment, move, clone, delete and perform other actions on individual work items, without opening them, from this view.

Using the work item navigator, you could search for all work items in your project that:

バグがある課題
Jane が担当する課題
Fred が報告した課題
「in progress」ステータスにある課題
テキストフィールドに「pizza」と入力されている課題

To broaden your search to more projects, select the Project dropdown and pick your projects. Alternatively, you can also select Go to advanced search.

If you're searching against a field, you can select Show full list to view the list of available options against your search criteria. If your list is too long, you can start typing to get to your option faster.

Use the keyboard shortcuts, J (next work item) and K (previous work item), to navigate quickly between work items. Press ? on your keyboard from anywhere in Jira to learn more time-saving keyboard shortcuts.

You can share your refined work item searches with your colleagues. For example, you can track all the work items that are in progress, and share this URL with your team so that they can track them as well.

You can also bookmark your work item searches to visit your work items later on.

To bookmark or share your work item search in your project:

From your project's sidebar, select Work items.
テキスト検索フィールドか組み込みフィルターを使って検索条件を調整します。
ブラウザーのブックマークにクエリを保存するか、URL をチームと共有します。

We don’t support filtering for all fields in the project work item navigator just yet, but we’re working on it. If your query is too complex for the project work item navigator, click Advanced search for more filtering options.

Jira 全体を検索する

1. 検索の開始

To get to the work item search page:

Choose Filters in the navigation bar.
Select Advanced work item search.

Press / then enter on your keyboard to quickly go to advanced search.

2. 検索条件の定義

You can use either basic or advanced JQL search modes to define your search criteria.

ベーシック検索

簡易検索は Jira の検索のデフォルトのモードで、最も一般的な検索で利用できます。このモードでは、JQL (Jira クエリ言語) を知る必要なく複雑なクエリを定義できる、ユーザーフレンドリーなフィルターが提供されます。

If you're already in the advanced JQL search mode, select Switch to basic to the right of the search filters to access the Basic mode.

高度な JQL 検索

This mode lets you specify advanced criteria that can't be defined in the other searches (for example, the ORDER BY clause) using JQL (Jira Query Language). Select Switch to JQL to the right of the search filters to access this mode.

If you’re in a project, you can toggle between Basic and JQL. More about searching for work items in a project

3. 検索結果のビューを変更する

プロジェクト検索か高度な検索のどちらかを実行したら、ビュー、ソート順、および表示列を変更することで、結果の表示方法を変更できます。

一覧または詳細ビューの選択

List view is where each work item is a row and its details are in columns (similar to a spreadsheet). In the detail view, work items are shown on the left and the selected work item’s details appear on the right.

From advanced search, select the view toggle (or ) at the top-right of the search screen and select List view or Detail view.
If you’re in a project, select List view or Detail view to change the way your search results look.

並び順の変更

一覧ビューでは、列名をクリックすると、ソート順を変更できます。

In detail view, Choose ˅to the right of Order by above the work item list and search for a field to set the order.

一覧ビューにおける列の表示/非表示

Select Columns above the search results on the right, and pick the columns you'd like to show.

4. Edit work items in search results

The work item navigator lets you action individual work items or the entire set of work items returned by your search.

Individual work items

View the work item: Select the work item key or name.
Action individual work items: Hover over a work item row, select More actions () for that work item, then select an option.

All work items in the search results

Export the search results to different formats, like Excel and XML: Select Export () and choose the desired format.
Share the search results: Select Share (), then enter the recipient's details.
Create an RSS feed: Select Export (), then RSS or RSS (with comments).
Bulk modify work items in search results: Select More actions () above the search results, then select Bulk change all <n> work item(s).

For a more detailed explanation of what you can do with work items in search results, read Working with search results

5. 検索を保存する

同じ検索を頻繁に実行する場合、それをフィルターとして保存することで、検索条件を毎回手動で再定義する必要がなくなります。

Select Save as at the top of the search results page.
Enter a name for the filter and choose Submit.

Your new filter appears in the left panel with your other starred filters and predefined filters like My open work items, Reported by me, Viewed recently, and All work items.

6. 検索結果を印刷する

After you’ve run your search criteria, and you’re happy with your search results, you can print them to populate physical task boards and track progress, thereby improving your team’s performance. You can print the results as a list to easily skim through your work items, or with work item details to dig deeper.

検索結果を印刷するには以下の手順を実行します。

Select Export ().
Select Print list (only in Advanced search) or Print details.

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