対応者アラートについて
インシデントが登録されると、解決に向けて作業を行うためにユーザーとチームを応答者としてインシデントに追加できます。
When alerts are enabled and a responder is added to an incident, the responder will be alerted according to their alert notification preferences and the priority of the alert. Read more about alert priorities, or find out how to set up your alert notifications.
To enable alerts: From your service project, select Space settings, then Operations, then Incident management.
これをオンにして設定すると、ユーザーが割り当てられた、対応者として追加された、またはインシデントでサービスを所有した際に、アラートが自動で作成されます。
A Jira admin will need to add the responders field to each of the work types associated with your incident request types so you can create and acknowledge responder alerts from the incident. Find out how to add the responders field to your service project.
When an incident is created for a service with an owner team, an alert will be created for that team. However, if that team does not have a routing rule, escalation policy, schedule or on-call person - then an alert will be created but no one will be notified. Find out how to set up escalations and on-call in Opsgenie.
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