インシデント事後レビューとは
Changes to Jira Service Management Free and Standard
As of October 16, 2024, advanced incident management capabilities (such as major incidents and post-incident reviews) in Jira Service Management have moved from Standard to Premium. Existing service projects in Free and Standard will continue to support existing request types and work types. Read more about the plan changes.
To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.
インシデント事後レビュー (PIR) ではユーザーとチームが集まって、インシデントの詳細を話し合います。これには、インシデントが起こった理由、その影響、解決するために取られた措置、そしてチームが再発を防止する方法などが含まれます。
インシデントを解決する目的は、問題の影響を最小限に抑えて通常業務に迅速に復帰することです。一方でインシデント事後レビューを完了する目的は、それらのインシデントから学んでフラストレーションをチャンスに転換することです。
PIRs give you a chance to uncover vulnerabilities in your system, stop repeat incidents, and decrease time to incident resolution in the future, and are an important step in the lifecycle of an always-on service. The findings from your review should feed back into your planning process to ensure that critical fixes find a place in upcoming work. Documenting the incident and how the team resolved it can inform how future incidents are handled.
Another benefit of a formal, written post-incident review is that it allows everyone who worked on an incident to contribute what they learned, and can build trust and resiliency within your team.
Partners, customers, and other users may also want to know what happened during an outage and what steps you’ve taken to improve their experience. After completing your PIR, making the findings available on your public-facing website may not be appropriate in all cases, but your marketing or PR team can help you craft the language so people get the information in a way that is informative and builds trust in your services.
Learn more about best practices for post-incident reviews.
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