単一の Jira サイトで複数のクライアントをサポートする

With a single license of Jira Service Management, you can create as many service spaces and portals as you like.

If your organization is serving multiple clients, you can either:

• set up different service spaces for each one of them

• クライアントに基づいて 1 つのサービス プロジェクトおよびグループのリクエスト タイプを使用する。

Set up different service spaces for each client

1. Start by creating a service space for a specific client.

2. Set up permissions to allow portal access to only customers who are added to the service space. This will make sure that those not on this customer list will not see this specific portal in the help center. Learn how to set up portal access.

3. Add customers to your service project.

4. Brand your portal to suit your organization’s and client’s needs. Learn how to brand your portal.

Use a single service space to serve multiple clients

There are a few different ways to use a single service space to serve multiple clients.

リクエスト タイプをグループ化する

You can name the request type group after the client to make it easy for them to navigate to the proper place and find the right request forms. Learn how to group request types.

リクエストに識別基準を追加する

You can add a field for the agent (or the customer) to fill in when raising a request that would associate the work item with a specific client. You can, then, query against this criteria for reporting purposes, SLAs, queue building, and more. Learn how to customize the fields of a request type.

作業タイプを設定する

You can set up work types to exist across multiple request type groups. For example, if you have several different clients who send bug reports to your team, you will just need one bug report work type that is present across all those request type groups. Find out how to configure work types for different projects.