We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Microsoft Teams のチャット設定を管理する

チャットは現在、Atlassian Government 環境では使用できません。

Chat allows you to connect your service project with Microsoft Teams so you can turn messages into work items and continue to work on them, all without leaving Teams. Find out more about chat.

You can customize your settings based on how your agents manage work items in Teams.

Manage work item approvals

By default, work item approvals are turned on in chat. This means approvers receive a message from Assist when a work item requires their approval, and they can take action directly from Teams.

If an approver group is assigned a work item, they won’t receive notification in Teams and need to take action from email or Jira Service Management.

To turn off work item approvals:

  1. サービス プロジェクトから、[プロジェクト設定] > [チャンネル & セルフ サービス] > [チャット] の順に選択します。

  2. [設定] タブで、[Approvals in chat (チャットでの承認)] をオフにします。

Read more about approvals in Jira Service Management.

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