プロジェクトのレベル アップ

SLA を使用してサービス目標を達成する

Use service level agreements (SLAs) to guide and track how much time is spent on requests. Learn how to use SLAs.

ナレッジ ベースで役立つ記事を提供する

Create and store helpful articles for your team and customers so that they can serve themselves. Learn how to use your knowledge base.

顧客をまとめて組織にグループ化する

Save time by creating 'organizations’ to easily add groups of customers to different projects. Learn how to create and use organizations.

チームのパフォーマンスに関する顧客満足度を集計する

Find out how your team is doing with surveys and customer satisfaction reports. Learn how to collect customer satisfaction.

複数の言語でヘルプを提供する

Match your customer’s language preferences by adding more languages to your service project. Learn how to add language support.