アラートからインシデントを作成する

Escalating an alert to an incident can be crucial when managing major problems or emergencies. While alerts provide valuable notifications to responders, incidents offer a more comprehensive approach to addressing and resolving work items. By converting an alert into an incident, you can collaborate as a team, involve other teams if necessary, and delegate tasks to ensure faster resolution and minimal service disruption.

Incidents also let you create conference calls to coordinate efforts, establish clear roles for each team member, and work together towards resolving the problem. Being able to track the incident's progress in a chat platform allows for real-time communication and updates.

Once the incident is resolved, you have the opportunity to conduct a post-incident review (PIR) to analyze the root cause and implement preventive measures to avoid similar incidents in the future. This proactive approach ensures continuous improvement and enhances the reliability and stability of your services. Read more about incidents.

アラートからインシデントを作成する

1. Go to the alert you want to create an incident for.

2. [ Create incident (インシデントの作成)] を選択します。

3. Select a Project and enter a Summary, Description, and any other required fields.

4. [作成] を選択します。

Once the incident has been created, you can view the linked alert under Linked alerts in the incident detail. You can also add or remove more alerts from the incident as required.

Create an incident from multiple alerts

1. Go to the Alerts list from Your Work or your team’s Operations.

2. インシデントにリンクするアラートを選択します。

3. [ Create incident (インシデントの作成)] を選択します。

4. Select a Project and enter a Summary, Description, and any other required fields.

5. [作成] を選択します。