仮想サービス エージェントを設定する
AI agents (including the virtual service agent and Rovo agents) aren’t available in the Atlassian Government environment.
Jira Service Management’s virtual service agent can help resolve common problems, answer frequently asked questions, and help to triage requests — potentially saving your agents hours of work.
You can also create a support-focused Rovo agent to display in your portal.
To use Rovo agents, make sure AI has been activated by your organization admin.
To use the virtual service agent, make sure you:
are subscribed to a Service Collection Premium or Enterprise plan
have AI activated by your organization admin
are a project admin
仮想サービス エージェントを設定する
仮想サービス エージェントを稼働させるには、次の手順に従います。
In the Studio app, select Agents, then Create an agent.
Select Virtual service agent.
Select Channels & self service, then Virtual service agent.
If you’ve got an active knowledge base, see how the virtual service agent works by selecting Test it out.
If you’re happy with how the virtual service agent performs, follow the prompts to activate it for customers.
If you don’t have an active knowledge base, start by creating an intent or by activating Atlassian Intelligence answers (AI answers). Read more about how the virtual service agent works.
To create intents with conversation flows that you design, select Create an intent. Read more about intents.
ナレッジ ベースを使用してカスタマーの質問に答えるには、[AI による回答を有効化] を選択します。Atlassian Intelligence による回答の詳細はこちらをご確認ください。
When at least one intent is set to Active or you’ve activated AI answers, the virtual service agent will automatically be live in your portal and in Microsoft Teams (if it’s connected). You can add the virtual service agent to other channels as desired. Find out how to manage the virtual agent in your customer channels.
仮想サービス エージェントを管理する
Once your virtual agent is active, you can manage it in Studio. Read more about Studio.
Create and display a Rovo agent
To create a new Rovo agent:
Next to the name of your project in the sidebar, select More actions (•••), then Space settings.
Select Channels & self service, then Portal.
Scroll to Rovo agent > Create a Rovo agent for this portal
Select Create from template and follow the instructions.
Once saved, it will appear as an option in the dropdown.
To display a Rovo agent on the portal:
Scroll to Rovo agent > Select a Rovo agent that you’re an admin for
Select a saved Rovo agent from the dropdown.
Toggle Display a Rovo agent on this portal to the right in the ON position.
The agent will answer customer questions and provide support.
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