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Stakeholders are individuals or groups who have an interest in or are affected by an incident. Once added to your site, stakeholders can be added to incidents and services by agents to keep them informed about incident updates.
Add stakeholders to your site
Only org admins and product admins can add, edit, and delete stakeholders. This feature is available only to Premium and Enterprise users of Jira Service Management, with a limit of 5000 per site.
To add a stakeholder:
Select Communications from your navigation, and then Stakeholders.
Select Add stakeholders.
Enter the stakeholder’s username if connected to a workspace or email. You can also add multiple stakeholders.
Separate users by commas to bulk add multiple stakeholders at once.
追加 を選択します 。
Once added, the stakeholder will get an invite to your site and to verify their email. They will be added to your site and assigned a stakeholder role. Read more about project roles in Jira Service Management.
Just so you know, it can take up to 24 hours (after accepting the invite) for new stakeholders to be added to Jira Service Management.
For Standard plans, only users with an agent license can be added as stakeholders of incidents. Read about Jira Service Management plans.
Add stakeholders to incidents
Agents can add stakeholders to incidents right from their work views.
To add a stakeholder to the incident:
Go to the incident of your choice.
Select Stakeholders field from the Details panel.
Search for the people you want to add as stakeholders in the field Add people or stakeholder groups. Your changes are automatically applied so you don’t have to save them.
If you want to remove a stakeholder, hover over their name and select Remove (X).
Add a stakeholder to a service
To add a stakeholder to a service:
Go to the relevant service.
Go to Project, then Operations, and select the Services tab.
Select the service you want to edit, and select the Stakeholders field to add stakeholders. You can also create a new service to add stakeholders.
Stakeholders added here will be notified about incidents related to this service.
When a service experiences disruptions or incidents, the stakeholders who have been added to the service are automatically added to the incident.
Stakeholders can be removed from a service from the respective service’s detail page.
Remove a stakeholder
To remove a stakeholder from your site:
Select Communications from your navigation, and then Stakeholders.
Choose More actions (…) next to the name of the stakeholder of your choice, and select Remove.
Once stakeholders are removed from your site, they won’t be able to access or collaborate on incidents and services.
Organizing stakeholders into groups
You can organize your stakeholders into stakeholder groups to send more effective and targeted communications. Read more about stakeholder groups.
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