What is stakeholder communications

The Stakeholder communications feature encompasses all communications sent to internal and external stakeholders during incident management. Stakeholder User Management in Jira Service Management enables you to add, organize, and manage stakeholders directly within your projects. You can create stakeholder groups and link them to services or incidents. These groups will automatically be notified about ongoing incidents affecting the service. Additionally, incident responders can add stakeholders to incidents during the incident lifecycle to keep them informed.

Key capabilities

• Manage stakeholders from your site and not just through Atlassian Administration.

• Create stakeholder groups for easy reference in incidents and services.

• Link groups or individuals to specific services or incidents.

• Automate adding stakeholders and sending email communications during the incident lifecycle.

Effectively managing stakeholders in incident management ensures that everyone impacted by or involved in an incident is kept informed, engaged, and aligned. This reduces confusion, builds trust, and speeds up decision-making, which helps resolve incidents faster and minimizes business disruption.

Target users

The feature is useful if you’re any of the following:

• Organization admin/product admin who adds and manages stakeholders and groups.

• Incident manager/Incident responder who adds stakeholders or groups to incidents from the incident view.

A stakeholder role already exists in Jira Service Management and is available for Premium and Enterprise users. There is a limit of 5000 stakeholders per tenant. Organization admins can also manage them in Atlassian Administration for any site in their organization.