Use automation rules for tasks in team-managed spaces

Automation rules perform actions for you, depending on their triggers and conditions. Using them to do repetitive tasks will help you focus on more important work. For example, you can set an automation rule to alert an agent when a high-priority work item is created. Or, you can set up a rule to reopen a resolved work item when a customer comments on it again.

Your service space comes with preset automation rules, or you can create your own custom automation rules to fit what your organization needs.