Jira Service Management の新しいナビゲーション

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Wavefront と統合する

 

Wavefront のロゴ

統合でできるようになること

Jira Service ManagementWavefront 統合を使用して、Wavefront アラートを Jira Service Management に転送します。Jira Service Management はこれらのアラートのディスパッチャーとして機能し、オンコール スケジュールに基づいて通知する適切な担当者を決定します。メール、テキスト メッセージ (SMS)、電話、iPhone や Android のプッシュ通知による通知を行い、アラートが承認またはクローズされるまでアラートをエスカレーションします。

統合による機能

  • Wavefront でアラートが発生すると、統合を通じて Jira Service Management でアラートが自動的に作成されます。

  • Wavefront でアラートが解決されると、統合を通じて Jira Service Management でアラートが自動的にクローズされます。

統合をセットアップする

Wavefront は API ベースの統合です。設定は次の手順で行います。

  • Jira Service ManagementWavefront 統合を追加する

  • Wavefront で統合を設定する

Wavefront 統合を追加する

The following capabilities are available in Jira Service Management Premium and Enterprise:

  • 双方向の統合

  • Outgoing integrations at the team level

  • Integrations at a site level through Settings (icon) > Products (under Jira settings) > Operations

To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

 

Jira Service ManagementWavefront 統合を追加するには、次の手順を実行します。

  1. Next to Operations in the sidebar, select More actions (), then General configuration.

  2. Select Integrations and then Add integration.

  3. 検索を実行して「Wavefront」を選択します。

  4. 次の画面で、統合の名前を入力します。

  5. オプション: 特定のチームが統合からのアラートを受信するようにする場合は、[Assignee team (担当者チーム)] のチームを選択します。

  6. [Continue] を選択します。
    この時点で、統合が保存されます。

  7. [統合を設定する手順] セクションを展開して、API キーをコピーします。
    このキーは、後ほど Wavefront で統合を設定する際に使用します。

  8. [統合をオンにする] を選択します。
    統合のために作成したルールは、統合をオンにした場合にのみ機能します。

Wavefront で統合を設定する

WavefrontJira Service Management の統合を設定するには、次の手順に従います。

  1. Wavefront で [Browse (参照)] > [Web Hooks] を選択します。

  2. [作成] を選択します。

  3. [Title (タイトル)] に値を入力します。

  4. [Triggers (トリガー)] で [Alert Opened (オープンされたアラート)] と [Alert Resolved (解決されたアラート)] を選択します。

  5. さきほどコピーした API URL を [URL] に貼り付けます。

  6. [Content Type (コンテンツ タイプ)] で [application/json] を選択します。

  7. [Web Hook POST Body Template (Web Hook POST 本文テンプレート)] に値を入力するか、[Default Template (既定のテンプレート)] を選択します。

  8. [Description (説明)] に値を入力します。

  9. [保存] を選択します。

Wavefront から送信されるペイロードのサンプル

JSON

{ "alertId": "1471312865666", "notificationId": "ae63a700-9e0b-4c13-816b-5caa3acf4f63", "reason": "ALERT_OPENED", "name": "Example Alert", "severity": "INFO", "severitySmoke": false, "severityInfo": true, "severityWarn": false, "severitySevere": false, "condition": "mmax(5m, ts(~sample.requests.latency, env=production)) > 100", "url": "https://try.wavefront.com/u/pSNB7gHXPn", "createdTime": "08/16/2016 02:01:05 +0000", "startedTime": "08/16/2016 10:05:21 +0000", "sinceTime": "08/16/2016 10:03:21 +0000", "endedTime": "", "snoozedUntilTime": "", "subject": "[INFO] OPENED: Example Alert", "hostsFailingMessage": "app-6 (~sample.requests.latency) [env=production][az=us-west-2]\napp-7 (~sample.requests.latency) [env=production][az=us-west-2]\napp-9 (~sample.requests.latency) [env=production][az=us-west-2]\napp-20 (~sample.requests.latency) [env=production][az=us-west-2]\napp-10 (~sample.requests.latency) [env=production][az=us-west-2]\napp-15 (~sample.requests.latency) [env=production][az=us-west-2]\napp-14 (~sample.requests.latency) [env=production][az=us-west-2]\napp-13 (~sample.requests.latency) [env=production][az=us-west-2]\napp-11 (~sample.requests.latency) [env=production][az=us-west-2]\napp-12 (~sample.requests.latency) [env=production][az=us-west-2]\napp-19 (~sample.requests.latency) [env=production][az=us-west-2]\napp-8 (~sample.requests.latency) [env=production][az=us-west-2]\napp-17 (~sample.requests.latency) [env=production][az=us-west-2]\napp-18 (~sample.requests.latency) [env=production][az=us-west-2]\napp-16 (~sample.requests.latency) [env=production][az=us-west-2]", "errorMessage": "", "additionalInformation": "", "failingSources": [ "app-6", "app-7", "app-9", "app-20", "app-10", "app-15", "app-14", "app-13", "app-11", "app-12", "app-19", "app-8", "app-17", "app-18", "app-16" ], "inMaintenanceSources": [], "newlyFailingSources": [ "app-17", "app-7", "app-19", "app-13", "app-20", "app-15", "app-6", "app-11", "app-16", "app-18", "app-8", "app-9", "app-14", "app-12", "app-10" ], "recoveredSources": [], "failingSeries": [ [ "app-6", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-7", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-9", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-20", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-10", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-15", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-14", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-13", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-11", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-12", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-19", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-8", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-17", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-18", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-16", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ] ], "inMaintenanceSeries": [], "newlyFailingSeries": [ [ "app-17", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-7", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-19", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-13", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-20", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-15", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-6", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-11", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-16", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-18", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-8", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-9", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-14", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-12", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-10", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ] ], "recoveredSeries": [] }

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