Add an organization to a service space

Organizations are groups of customers who can request help from your service space.

Add an organization to a service space

Space administrators can add organizations to a service space. Agents can also add organizations to a service space, providing that the option Yes, agents can add and remove organizations from spaces, and add and remove customers from organizations is enabled in Jira Service Management > Configuration > Organization management.

To add an organization to a service space:

1. In your space, select Customers.

2. [組織] タブで、[組織を追加] を選択します。

3. 組織の名前を入力してドロップダウンから選択し、新しい組織または既存の組織を追加します。

4. [追加] を押します。

How organizations work in your space depends on your customer permissions. If the service space permission Who can access the portal and send requests to service_desk_name is set to:

• 全員がログインせずにリクエストが可能 - 組織を使用してカスタマーをグループ化できます。

• Customers my team adds to the space - You can use organizations to decide what service spaces different organizations can raise requests in.

組織がリクエストに追加されると、そのリクエストは組織のメンバー全員で共有されます。

Jira administrators can also manage organizations from Jira settings. Find out how to manage all organizations in Jira Service Management from one place.