接続されているメールアカウントに適したリクエストタイプを選択します
When a customer sends an email address that’s connected to your space, a work item is created and its request type linked to the email account is automatically assigned to the request.
It's important to choose a request type suitable for each email channel so that all your email requests are sent to the right queues.
注意点
A request type for receiving email requests must have both Summary and Description fields visible, and any other visible fields must be optional. Find out how to create a new request type.
If additional required fields are added to a request type that’s linked to an email address, then work items won’t be created in your space from customer emails. Find out how to add or remove fields from a request type.
[Description (説明)] (システム フィールド) は、Jira Service Management メール ハンドラーを使用してメールで受信したリクエストの処理に必要なため、この目的で使用されているリクエスト タイプから削除することはできません。
Change the request type for an email account
You need to be a space admin to set or change the request type for an email account connected to your space.
Select Channels & self service, then Email.
アクションから、編集を選択します。
Select the request type you want to use when creating work items from the given email account.
[保存] を選択します。
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
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