How to access status page in Jira Service Management
This feature is available only as part of the Early Access Program, and you can sign up for it from here.
Status pages enable you to proactively communicate the status of your services to both internal and external stakeholders. Currently, the Statuspage app exists as a standalone product; its scope for integration and customization is limited. This new feature, introduced within Jira Service Management, offers simplified configuration by leveraging existing constructs, such as service registry and incidents, rather than creating and managing these configurations in a separate app.
It will act as a single source of truth for all system updates residing within Jira Service Management.
You can update your team and stakeholders directly from the incident view, sharing timely, in-context updates without needing to switch platforms. You can track incidents, send updates, and keep everyone informed in one place. This unified workflow enables you to respond more quickly and minimize service disruptions. It also provides advanced customization and an intuitive, scalable interface with additional features, ensuring proactive and seamless communication for both internal users and stakeholders.
If you are already using the standalone Statuspage app, you can continue with incident and service configurations that are managed independently on the app, based on the steps provided in the documentation. If you wish to streamline communication and have a single, consolidated platform for all incident communication, you can use the feature within JSM by following the steps below.
With public status pages, you can share real-time updates publicly, customize your page, and keep subscribers informed with automated email notifications and subscription management. Everything syncs with your Jira Service Management workflows, allowing your team to focus on resolving issues while your customers and stakeholders stay informed.
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