Get to know your Jira Service Management project

Learn how you can use Jira Service Management to easily receive, track, manage, and resolve requests from your team's customers.

Sign up for a new Jira Service Management Cloud site to get up and running in no time.

Learn about the multiple projects you can create to give different teams in your organization their own service project.

Discover the project templates and what they include

Learn more about different users and roles in a service project.

Access helpful features from your sidebar once you’re in your service project.

Dive into the project settings sidebar.

Edit project details, such as name, key, URL, project category, avatar, description, project lead, and default assignee.

Learn how to create major incidents in Jira Service Management by setting up Opsgenie.

Learn more about Opsgenie in the context of Jira Service Management.

Create a service project by choosing a service management template designed for customer service, business, or IT teams.

Learn how to create, edit, or delete shortcuts in the navigation on the left.

Find out what issues and requests are in in your service project