Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Get Jira Service Management ready for you and your team to use by signing up for an Atlassian Cloud site. Atlassian Cloud is our hosted offering and lets you to set up your own site without installing a thing!
If you have an existing Cloud site, jump straight to What is a service project? If your administrator has set you up as a project admin for an existing service project, Get to know the main Jira Service Management features.
What is Jira Service Management?
Learn how you can use Jira Service Management to easily receive, track, manage, and resolve requests from your team's customers.
Sign up for a Jira Service Management site
Sign up for a new Jira Service Management Cloud site to get up and running in no time.
What is a service project?
Learn about the multiple projects you can create to give each service team in your organization their own service project.
Get to know the main Jira Service Management features
Access helpful features from your sidebar once you’re in your service project.
Get to know the project settings sidebar
Dive into the project settings sidebar
Edit your service project details
Edit project details, such as name, key, URL, project category, avatar, description, project lead, and default assignee.
How to use modern incident management
Learn how to create major incidents in Jira Service Management by setting up Opsgenie.
Get to know Opsgenie
Learn more about Opsgenie in the context of Jira Service Management.
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